Shipping policy

Last updated: 14 August 2026

This Shipping Policy explains where AM Vibe delivers, the available services and charges, and what happens if a delivery is delayed, lost or returned.

Your purchase contract is with AM Shipping Network Ltd, trading as AM Vibe. We remain responsible for fulfilling your order even where a fulfilment provider or courier assists us.

1. Where we deliver

AM Vibe currently delivers within our supported Great Britain and Isle of Man delivery area.

UK Zone 1

UK Zone 1 includes England, Wales and supported parts of Scotland, excluding the Scottish Highlands and islands classified as UK Zone 2.

UK Zone 2

UK Zone 2 includes:

  • the Scottish Highlands;
  • supported Scottish islands;
  • the Isle of Scilly; and
  • the Isle of Man.

Locations we do not currently serve

We do not currently deliver to:

  • Northern Ireland;
  • Guernsey, including postcodes beginning GY;
  • Jersey, including postcodes beginning JE; or
  • any destination outside our supported delivery area.

Availability is confirmed during checkout after you enter the delivery address. If no delivery service is displayed, please contact us before placing an order.

2. Free standard delivery

We offer free standard delivery on eligible orders over £50 after discounts have been applied.

The free-delivery option is applied automatically at checkout when the order qualifies. A discount code or other adjustment that reduces the eligible order value to £50 or below may remove the free-delivery option.

Although our fulfilment provider charges AM Vibe for delivery, AM Vibe covers the standard delivery cost for qualifying orders.

Orders that do not qualify for free delivery are charged according to the destination, parcel weight and available delivery service.

3. Order processing and dispatch

Orders paid before 3:00 pm UK time on a working day will normally be dispatched on the same working day.

Orders placed or paid after 3:00 pm, during weekends or on UK bank holidays will normally be processed on the next working day.

Working days are Monday to Friday, excluding applicable UK bank holidays.

The dispatch cut-off is an operational target rather than a guaranteed dispatch time. Payment checks, stock discrepancies, address queries, unusually large orders or circumstances outside our reasonable control may delay dispatch.

We will contact you if we become aware of a material problem affecting your order.

4. Delivery services and charges

The following services and charges apply to eligible orders at the time this policy was last updated. The final available services and charges are displayed during checkout.

UK Zone 1

Parcel weight Service Charge Estimated delivery after dispatch
Up to 7 kg Royal Mail Tracked 48 £3.90 including VAT Usually 2–3 working days
Up to and including 1.99 kg DPD Two Day £5.70 including VAT Usually 2 working days
Over 1.99 kg and up to 30 kg DPD Two Day £6.20 including VAT Usually 2 working days

UK Zone 2

Parcel weight Service Charge Estimated delivery after dispatch
Up to 7 kg Royal Mail Tracked 48 £5.59 including VAT Usually 2–4 working days

Orders weighing more than 7 kg cannot currently be delivered to UK Zone 2. If no delivery option is displayed during checkout, contact us before ordering.

5. Delivery estimates

Delivery estimates begin after an order has been dispatched. They do not include order-processing time and are not guaranteed delivery dates unless we expressly agree otherwise.

Delivery may be affected by:

  • courier-network disruption;
  • the delivery destination;
  • severe weather;
  • bank holidays or seasonal demand;
  • address or access problems;
  • security or customs checks where applicable; or
  • other circumstances outside our reasonable control.

Unless a different delivery period has been agreed, we will deliver goods without undue delay and no later than 30 days after the contract is formed, as required by applicable consumer law.

6. Tracking

After dispatch, we will send a confirmation email containing the tracking information supplied by the courier.

Tracking updates may take a short time to appear after the parcel enters the courier’s network.

7. Split shipments

Orders containing multiple products may be dispatched in separate parcels and may arrive on different days.

If an order is split, you may receive separate dispatch messages or tracking numbers. You will not be charged additional delivery fees solely because AM Vibe chooses to split an order.

8. Delivery addresses and contact details

Please check your delivery address, email address and telephone number carefully before submitting an order.

Couriers may use your email address or telephone number to provide tracking updates, delivery options or verification codes.

Contact us immediately if you notice an error. We will try to assist, but we cannot guarantee that an address can be changed after processing or dispatch has begun.

AM Vibe is not responsible for a delay or failed delivery to the extent that it is caused solely by inaccurate or incomplete information supplied by the customer and could not reasonably have been corrected by us.

If a parcel is returned because of an incorrect or incomplete customer-supplied address, we will explain the available redelivery or refund options. A reasonable direct redelivery or return cost may apply where permitted by law.

9. Delivery attempts and unavailable recipients

If a delivery attempt is unsuccessful, the courier may:

  • attempt delivery again;
  • leave instructions for rearranging delivery;
  • deliver to an approved safe place or neighbour where authorised;
  • hold the parcel for collection; or
  • return the parcel to the sender.

Please follow the courier’s instructions within the stated period.

If a parcel is returned to us after unsuccessful delivery attempts or because it was not collected, contact us. We will explain the available redelivery or refund options. Any charge or deduction will reflect reasonable direct costs and will be made only where permitted by applicable consumer law.

10. Safe-place and neighbour deliveries

If you authorise a courier to leave a parcel in a safe place, with a neighbour or according to another delivery preference, the courier may treat delivery in accordance with that instruction as completed.

Please select only a secure and suitable location. Contact us promptly if tracking states that a parcel was delivered but you cannot locate it.

11. Delayed, lost or missing parcels

If your parcel has not arrived within the expected period, first check the tracking information and any delivery notice supplied by the courier.

If the issue remains unresolved, contact sales@amvibe.co.uk with your order number. AM Vibe will investigate with the fulfilment provider and courier.

Your contract is with AM Vibe. We remain responsible for resolving eligible delayed, lost or undelivered-order claims in accordance with UK consumer law.

Your rights do not depend on whether a courier or fulfilment provider reimburses AM Vibe.

12. Damaged parcels

If a parcel or product arrives damaged, contact us promptly and retain the product, outer carton, internal packaging and delivery label.

Where reasonably possible, provide:

  • your order number;
  • photographs of the damaged product;
  • photographs of the outer parcel and internal packaging;
  • the product batch number; and
  • the expiry or best-before date.

This information helps us investigate but does not remove or restrict your statutory rights. For complete instructions, read our Returns Policy.

13. Risk and responsibility

AM Vibe remains responsible for the goods until they are delivered into your physical possession or to a person you have identified to receive them.

If you independently appoint a carrier that was not offered by AM Vibe, risk may pass when the goods are delivered to that carrier, where the law permits.

14. Contact and company information

AM Shipping Network Ltd, trading as AM Vibe
Registered in England and Wales
Company number: 17030955
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
VAT number: GB513533518
ICO registration number: ZC183993
Email: sales@amvibe.co.uk
Telephone: +44 7346 809421
Website: https://amvibe.co.uk

Please note: the registered office is an administrative address. It is not a retail shop or customer returns counter. Contact us before sending a return so that we can provide the correct instructions and return address.