Frequently Asked Questions
Orders and delivery
Where do you deliver?
AM Vibe currently delivers within the United Kingdom, excluding Northern Ireland, Guernsey and Jersey. Some Scottish Highlands, Scottish islands, Isle of Scilly and Isle of Man addresses are treated as UK Zone 2 and may have different delivery charges or weight restrictions.
For complete details, please read our Shipping Policy.
How long does delivery take?
Orders paid before 3:00 pm UK time on a working day will normally be dispatched that day. Orders placed after the cut-off, during weekends or on bank holidays will normally be processed on the next working day.
Available services may include Royal Mail Tracked 48 and DPD two-working-day delivery. Delivery times are estimates rather than guarantees and may be affected by the courier, destination, weather or other circumstances outside our reasonable control.
Do you offer free delivery?
Yes. We offer free standard UK delivery on eligible orders over £50 after discounts. The free-delivery option is applied automatically at checkout when the order qualifies.
Can I track my order?
Where tracking is available, we will send a dispatch confirmation containing the tracking information provided by the courier. Tracking updates can sometimes take a short time to appear after dispatch.
Can I change or cancel my order?
Please contact us as quickly as possible at sales@amvibe.co.uk or +44 7346 809421. We will try to help, but we cannot guarantee that an order can be changed or stopped once processing or dispatch has begun.
This does not affect any cancellation rights you may have under UK consumer law.
What happens if a delivery is delayed or lost?
Please contact AM Vibe if tracking has not updated or your parcel has not arrived within the expected period. We will investigate with the courier and remain responsible for communicating with you. You should not need to contact our fulfilment partners directly.
Products
Are your products genuine?
AM Vibe sources products through established suppliers and distribution channels. Products are supplied in their intended retail packaging unless the product description clearly states otherwise.
If you have a concern about a product, its packaging or its authenticity, please contact us before using it so that we can investigate.
Do your products have expiry or best-before dates?
Where applicable, products are supplied with an expiry or best-before date. Dates vary between products and batches. Please contact us before ordering if you require information about the date of a particular product.
Are your supplements suitable for vegetarians, vegans or people with allergies?
Suitability varies by product. Always check the product description, ingredient list, allergen information and physical product label before purchase and use. Product formulations can change, so the label supplied with the product should be treated as the most current information.
If you have an allergy, medical condition, take medication, are pregnant or breastfeeding, or are uncertain whether a supplement is suitable for you, seek advice from an appropriately qualified healthcare professional before use.
Does information on AM Vibe constitute medical advice?
No. Product descriptions and other website content are provided for general information and do not replace professional medical advice, diagnosis or treatment. Supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
Returns, cancellations and refunds
What is your returns policy?
If you change your mind, you must notify us within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return the eligible goods.
Products must be returned in accordance with our Returns Policy. Certain goods cannot be returned after their seal has been broken where the goods are not suitable for return for health-protection or hygiene reasons. Your statutory rights remain unaffected.
Do you offer direct exchanges?
We do not normally process direct exchanges. If an eligible item is returned and refunded, you may place a new order for the replacement product. This helps ensure that product availability and payment records remain accurate.
What if my order arrives damaged, defective or incorrect?
Please contact us promptly at sales@amvibe.co.uk. Include your order number and clear photographs of:
- the affected product;
- the damage, defect or incorrect item;
- the outer parcel and internal packaging;
- the batch number and expiry or best-before date, where applicable.
Please retain the product and packaging while we investigate, as a return may be required. Your rights against AM Vibe do not depend on whether a courier or supplier reimburses us.
How long do refunds take?
Once a refund has been approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to show the funds in your account. Full timescales and conditions are set out in our Returns Policy.
Payments and accounts
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available methods may vary depending on the device, order value and payment provider.
Is my payment information secure?
Checkout payments are processed using secure payment providers available through Shopify. AM Vibe does not receive or store your complete payment-card number. Payment providers may process information in accordance with their own privacy notices and security requirements.
Do I need an account to order?
No. Where the option is displayed, you may complete checkout without creating a customer account.
Contact AM Vibe
If your question is not answered above, please visit our Contact page or use the details below.
AM Shipping Network Ltd, trading as AM Vibe
Registered in England and Wales
Company number: 17030955
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
VAT number: GB513533518
ICO registration number: ZC183993
Email: sales@amvibe.co.uk
Telephone: +44 7346 809421
Website: https://amvibe.co.uk